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Customer Service | I Love Bird Things.com
Customer Service
- Shipping & Delivery
- All orders are delivered to your home or business via United States Postal Service(USPS) with tracking. Please allow up to 5 - 10 working days to receive your exciting birdie order. More shipping and delivery information can be found here.
- Privacy & Security
- Thank you for visiting this website and for reviewing our security and privacy policy. This policy describes the information we may collect, how we may collect and use it, and certain other privacy issues, including the precautions we take to protect your privacy. Our policy covers the following topics:
● Information Collected and How it is Used (Sec. A)
● Personal Information and Choice (Sec. B)
● Transaction Information (Sec. C)
● Review and Correction of Personally Identifiable Information (Sec. D)
● Cookies (Sec. E)
● Security (Sec. F)
● Disclaimer (Sec. G)
● Revision (Sec. H)
● Contact Information and Enforcement (Sec. I) To view the Privacy Policy Sections in detail, please go here.
- Returns & Replacements
- Regular Returns
If within 30 days of receipt of your purchase, you are not completely satisfied, for any reason, with any non-personalized item you ordered, we will either replace it or provide you with a full product refund, excluding the shipping fee of $6.50 - no questions asked. But we would appreciate any feedback you can supply, so we can improve the next time! See full Returns Policy here
- Payment, Pricing & Promotions
- Payments
We accept Visa, MasterCard, American Express and PAYPAL.
We do not require a minimum order amount. If the order amount is $49.99 or less, the shipping fee a flat $6.50. If the order is $50.00 or greater that shipping will be free.
Your credit card will be billed at the time you submit your order. If shipping is applicable, it will be billed at the time you submit your order. All credit card transactions on this site are safe: we guarantee it!
Pricing
I search, seek, hunt and shop to obtain the most wonderful, fun and unusual bird items for us all to share and enjoy. As I do this, I am always cognitive of the price, so I can keep pricing at a good value.
Promotions
Promotion codes, specials and discounts will be updated often as a banner on the home webpage. You can also receive promotions by following iLoveBirdThings.com on Twitter and by visiting our Facebook page. We all love a deal, so please make sure you sign up!
Sorry but our promotions cannot be used in conjunction with any other offer or discount, unless noted directly on coupon.
- Viewing Orders
- Please log into your account and you will be able to check your order status and view your tracking number once your order has shipped. You will receive an email with your tracking number once your order has shipped. If you have any further questions regarding your order status, please contact Customer Service anytime at customerservice@ilovebirdthings.com.
We cannot cancel an order once it has been shipped. If your order has been shipped and you would no longer like the product you may refuse the package and it will be sent back to us. You will be issued a refund in the amount of the order minus the shipping charge. If that order did receive free shipping, the regular $6.50 shipping cost will be deducted from the refund before it is issued.
- Registration & Account Information
- Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online. Once registered, you can also join our blog, participate in the Community Poll and keep in touch much easier.
Please also sign up for our iLoveBirdThings.com monthly newsletter, so you are sure to be the first to hear about the latest birdie items being added. You will also get special discounts and promotions. If anytime you wish to unsubscribe, please sent an email with “UNSUBSCRIBE” in the subject line to Customer Service at customerservice@ilovebirdthings.com.
